Shipping

1. Orders are processed and shipped within 1 to 5 business days. Delivery typically occurs within 7 to 20 business days for U.S. orders and between 10 to 25 business days for international shipping.
   
   • Still within 5 business days from the order date.
     • We will ship your order within 1 to 5 business days from when you placed it. Should your order ship earlier than expected, a shipping confirmation email along with tracking information will be sent to the address you provided.
     • Should you not receive your tracking number by the 5th business day, we recommend checking your Junk and Spam folders.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • Should your order remain unshipped by the 6th business day, rest assured that our dedicated Team is aware of the delay and has taken the necessary steps to escalate this to our Fulfillment Team.
     • Please allow us an additional 3 business days to update you with your tracking number.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • The first scan for your package may take place when it reaches a regional hub near its destination. This often occurs during busy shipping periods when packages are handled in large quantities. The carrier might not register the package until that initial scan is completed.
     • The first scan for your package may not occur until the point of delivery.
     • There may be a delay in updates to the tracking database.
     • Some shipments, such as Standard International shipments, aren't trackable. Rest assured that your package will arrive on or before the 20th or 25th business day.
   • Beyond 20 (for US) or 25 (for International) business days.
     • Should 20 or 25 business days elapse without changes to your tracking details, we ask that you permit an additional 5 business days for your package to arrive. Packages usually arrive on or shortly after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • Being a small business, we genuinely care about our customers and want to prevent any concerns regarding their order deliveries. We assure our customers, the backbone of our operations, that our dedicated Team is diligently tracking these delays and has escalated the matter to the Fulfillment Manager to investigate further.
     • We would like to humbly ask that you allow and give us a chance to investigate and we will be in touch through email within 2 to 5 business days.

How are shipping and delivery dates calculated?

1. We calculate delivery estimates by adding the transit time to the estimated shipping date.
2. The transit time is determined by the shipping speed you choose. We measure transit time in business days, usually not counting Saturdays and Sundays unless a weekend delivery option is available during checkout. Holidays are included in this calculation.
3. For certain delivery dates, you may see an "order within" countdown timer. This timer shows the time limit for placing your order to ensure delivery by the specified date. Be aware that this date could change prior to completing your order. Your order confirmation email will provide your confirmed delivery date.
4. When opting for Free Shipping, your order should arrive within 7 to 25 business days. We aim to process and ship your order in the most economical way to offer free shipping. If you see that your items haven't shipped yet, there's no cause for concern. We may take slightly longer than expected to dispatch your order, but it will arrive within 7 to 25 business days.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.