Dissatisfied

1. A significant investment of time has been made by our Product Research Team in selecting products that we anticipate our patrons will thoroughly enjoy, focusing on items that are trendy and in high demand.
2. Kindly understand that small businesses face various costs, and therefore, we encourage our customers to be diligent in researching and verifying the product they wish to buy online before proceeding with their order if it does not meet their requirements.
3. Although we understand your disappointment regarding your item, we regret to inform you that the operational expenses have already been paid, leading us to consider all sales final with no possibility of refunds.

Incorrect Item

1. If you have received an incorrect item, it signifies that the product delivered to you is completely different from the one advertised on our site.
   
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • We are committed to ensuring that the product information shared on our website is complete enough for customers to determine whether to proceed with their purchase or to reconsider if the product does not align with their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.